We pride ourselves on our high standard of customer service.
But don't just take our word for it, read our customer reviews below.
Emma ClarkI was super excited to find the exact make, model and spec for
sale at Graham Hilton Cars. Mazda MX5, Mk3.5 Sports Tech
Power Retractable Hard Top PRHT, for those who are interested
I picked up my car last Friday. Here's how the purchase all went.
Short summary: All was Brill.
I saw the ad just after it was placed, so the garage inspection &
service hadn't yet been done. I chatted with Kyle and then I put
down a fully refundable Holding Deposit. A few days later, I
dragged hubby down there in our hire car. Kyle chatted a bit
about the car, then he left me on my own to inspect the vehicle.
Kyle, Graham & Hubby proceeded to chat about anything other
than cars as Hubby doesn't drive . I checked the general very
good condition and that the the VIN stickers all matched the VIN
plate & engine compartment stamp. A check of the oil filler cap
coolant coolant reservoir tank followed both all ok and the dip stick.
OK plus the oil looked new. It had recently had a dealer service. I
noticed that one tyre was close to the legal limit and I mention to
kyle that I'd be getting this changed back at home. This was my
noting things for me to attend to, rather than a price negotiation
point. The reason being that the car was a fair price for it's age
and condition. Kyle surprised me by saying that they would change
the tyre as part of the inspection! That was pleasingly unexpected.
All looked good so I invited hubby to sit in the car. He declined,
saying "Whatever makes you happy makes you happy". Being 6 foot
3inches, I think he was contemplating the imminent loss of the comfy
I then left my driving licence with Kyle and did a short test drive on
my own. Lovely car, but a low speed knocking from the retractable
hard top roof. a common issue affecting 30% of PRHT Mk3s at some
point. It was agreed that their mechanic would resolve the knock while
doing the garage full inspection. We then checked the service history,
HPI & V5C. The inspection report would be provided later. Kyle & I felt
that a full service would be duplicating the recent service, so their mechanic
would just do their 75 Point vehicle check. A further deposit was paid and
the collection to follow, some time next week. I requested Kyle to ask the
mechanic to advise if the car had been undersealed. This was on my list
of things to do, in due course.
Kyle rang me a few days later. The roof knock was traced to a worn roof pin
on the driver side. This was taped up and thus resolved the noise. This is a
common fix Job done! No, not at all. Kyle said that they would replace the
pins but that there was a Mazda back order delay of a few weeks. I wasn't
expecting Graham Hilton Cars to do this additional work, but they insisted.
I'll be driving back there in a few weeks for this.
My car collection went smoothly. Kyle advised me that the car did not have
an underseal. But as a full service wasn't needed, they'd undersealed the
car instead. So that was really nice of them. Kyle followed me to the car
hire drop off site and I drove him back to the garage.
Hubby and I had a lasting impression that Graham Hilton Cars, Kyle and
Graham are solid people to do business with. We are very happy with the
If this was an eBay review, I'd write:
Excellent product, as described, fast postage, 10 out of 10
Thanks Kyle and Graham
Daren WilliamsThank you so much to you and Graham for sorting my Ford Focus out.
The car drives and acts like a brand new vehicle :)
It's way beyond my expectations and i'm very very happy with it !
I've put a review up on your facebook page and look forward to clocking up some enjoyable miles.
Take care and no doubt we'll speak soon and i'll send amnyone in the marketplace your way if i can.
Much appreciated this end. - Enjoy your weekend in the meantime.
Marco HardyIt\'s a shame Graham Hilton Cars aren\'t a little closer to me. I have recently purchased a Passat estate from them. Great service, nothing was too much trouble. I collected the car and drove away, there was a slight niggle so I returned, Daniel was straight on the case, a part was immediately ordered, it was fitted whilst I waited and away I went. I would highly recommend these guys. Straight forward decent service.
Serena KerryI have just bought a lovely little Suzuki Alto from Graham and Carl, who were utterly charming and helpful to a silly old woman who knows nothing about cars. However, I was able to educate them about the meaning of \'the sun is over the yard arm!\' Cheers chaps and here\'s to a long relationship of you looking after me and Suzy the Suzuki! I can highly recommend this garage and their customer service.
Sally jenkinsI wanted to sell a car that was in SORN. Graham came out straight away and was very thorough and also quoted a very fair price. I felt comfortable and reassured throughout the process and Graham was happy to visit again, and paid promptly. I would be happy to use his service again.
Kaz BarfordExcellent experience the customer service was great lovely car I brought at a good price I 100 % recommend this lovely garage thanks guys ðŸ‘
Jade PoddGraham and his wife are so lovely and friendly any questions I had were answered truthfully. Was a part missing on the car but there was no hesitation grahams wife ordered it straight away. Helped me apply for the finance and tax the car. Lovely little runner very reliable. Very happy customer. Car has plenty of tread depth on them great mileage. Had over half a tank of fuel. Loads of history on the vehicle. Full service and mot done front break disks replaced. Spare key as well. Overall very happy and when I want a new car I will definitely be going back.
Donna CLovely family run business, we bought our first car from here 6 years ago and just purchased another one! Im sure we will be back in the future. Highly recommend.
Kaya BLovely family run business, easy going staff and well priced cars! Thank you Graham Hilton cars!
nikittabI definitely recommend Graham Hilton Cars. I have recently purchased a used car from here and the service was brilliant. Graham and his wife were both very friendly, helpful and efficient. The car was ready to drive away the same day and both ensured I had everything I needed to get home safely and (legally), they even offered to help me with obtaining insurance after I had difficulty contacting my own insurance company. All services have been set up to comply with social distancing and hand sanitiser was available onsite so the whole experience felt very safe. Overall, I am very pleased with my purchase and will be recommending this business to my friends and family.
John SmithI can't recommend Graham Hilton Motors enough, last week I brought a lovely Vauxhall Astra SRI from them. Graham and his wife where extremely helpful and nothing was too much trouble. On the day I picked the car up Graham's wife took care of all the paper work, even arranged the road tax for me. The whole experience was hassle free and at no time did I feel I was just another customer. Would definitely use them again and well done, by the way the car is running beautifully. John.
Hiren MiyaniBought today Audi A1 Auto and found them to be very professional. Will definitely recommend to others.
Stuart GreggBought our second car from Graham Hilton today. As before, excellent service, great choice and fabulous value for money! Highly recommended using them to friends and family!
Andy KimptonI have purchased a lovely car and at all stages Graham was a great bloke to deal with, it's a shame a lot of other car dealers are not so smart
umes farwaBought a Mercedes Benz c class and I was very pleased with the whole experience, they let us have a look calmly and take our time with the viewing. The whole buying process was very easy, clear and straight forward! They both helped us and were happy to answer any questions we had.
Claire GoodridgeWe had a really good experience when purchasing a used car, the staff were friendly and very helpful, all the new social distancing rules were in place which made the whole experience a safe and friendly environment, we would highly recommend.
Hannah MillardGraham and his wife were great, extremely informative, supportive and efficient. We felt very safe and comfortable buying our new car from them. They have a great selection too!
Hannah tReally positive , friendly , helpful and felt safe
KarenBExcellent experience brought a lovely car at a good price and the customer care was 5 star thank you
Monazeer RI would recommend Graham Hilton Cars. I personally had an excellent experience and very happy with my purchase. The team were very efficient and responded in a timely fashion. There is a wide range of vehicles to suite all tastes and budgets.
NicolaBhelpful and attentive but without being pushy a great service
IngridTExcellent Service, very pleased with the Car I bought, very d
Ionut"Service was excellent. We were left to look around the car and didn't feel any pressure whatsoever. Car came with a full service, 6 mths warranty and a new MOT. Couldn't recommend this garage more!"
Dennis GearyWe purchased a car from Graham in February very pleased with the car unfortunately the alternator had ceased to work after a couple of months Graham couldn't do enough for us. Due to the lock down it took quit a while to get a replacement. but thanks to him he lent me a car so I could get to work. if anybody wants a car go to graham. he was brilliant. thank again Graham
SamanthaWBrilliant service from both The owner and his wife, great communication from start to finish, Emailed and Arranged a viewing and test drive of The vehicle, Quick contactless payment, All paperwork Sorted and just needed signing on arrival, collected vehicle ,all this in one day. Whilst the 2 metre rule was kept at all times. Thank you both! I'm Very happy With my new car !
Chris CopeI very recently purchased a car from Graham. Throughout the process, both he and his wife were thoroughly helpful and professional. He honoured every promise made, provided me with a mint car which I hope will see me through many years of reliable motoring and did all this at a highly competitive price. Very happy indeed.
Dave WebsterPurchased a car for a relative who is house bound due to the virus. The car was delivered to their house with the garage putting in writing that they would pick the car up to fix a couple of things, service & MOT it when they are fully open, great service, thank you.
Phil TweedieThe service at Graham Hilton Cars was fantastic. Friendly staff made us feel welcome and answered all our questions before we went to the dealership and when we were present. Car was immaculate and we are very happy. Thanks guys!
MandyWhat a great team. Everyone was really helpful and friendly and offered me a good deal. I had a little hiccup the day after purchasing my new car, but Dan told me to take it straight in and the mechanic sorted it within 20mins - fantastic service.
Ian and RuthWe would thoroughly recommend Graham Hilton cars as we have both had excellent before and after sales service ........Ian and Ruth
Malcolm LongmanGot myself a very good car at a reasonable price, very friendly and helpful service from David and Dan, large stock, check out their website
Annie and GuyAfter several bad experiences with other car traders, it was so refreshing to receive such great customer service from genuine, fair, and pleasant people. Their honest, open approach left us in no doubt that they would always go the extra mile and that this is the place we should buy our car from. Thanks again to Graham and Dan.
LeeLooked at many so called car traders sites before coming across Graham Hilton Cars. Refreshing to find a proper car sale garage . With No hard sell, with decent cars with history , I bought a mini for my daughter on 3rd December and would recommend them and will use again. Thanks lee
K RobinsonSecond car I have got from them in a row very friendly and helpful not pushy at all and get a fair trade in price as well .highly recommended
S TuckerHonest Company I purchase a car and at the end they decide to not sell me because a big fault with the car. Refunded my money in Full with no problems. Recommend them because will not sell you duff car that they themselves are not happy with. Many Thanks to Dan
M WoodFriendly great service
JordonVery friendly and helpful staff from the moment I walked on the forcourt. No pressure at all and I felt comfortable buying a car. Would recommend to friends and family. I also part exchanged my old car so that was really handy, it needed work doing to it but they was more than happy to take it and repair it and sell it at auction. Will be going back when I look for a new car again the future. Thank you David for helping me in the purchase of my new Audi A1.
AlisterBought a used car from GHC yesterday. Was impressed by the service given me by David, and this has not been matched by other dealers I've had dealings with.
I just wanted to say thank you again to the team for dealing with this issue so positively and promptly.
The service and support from Graham Hilton cars has been "first class" since we bought the Audi A5 convertible. I would recommend them to anyone.'
R CadgerApart from one very minor communication hiccup this was a very good experience. Helpful staff and a good range of vehicles. Very happy with the car we bought, and the staff did a great job of making sure that all concerns were addressed and all was as it should be.
Mark GoodwinJust brought my new Vauxhall corsa nothing but high praise for David and Dan. No hard sales they just let you take your time and guide you through from start to finish. Would highly recommend.
Dawn chiversFantastic Service!
Stafff were incredibly friendly and helpful
Would highly recommend
A HarveyExcellent service! Would recommend to anyone!
Dan was very helpful and made the transaction very smooth! Couldn't have been more informative!
Denise TVery Helpful and efficient. Nice change from the usual dealers. They explained everything clearly and concisely
Gil BFrom start to finish the team at Graham Hilton Cars were all highly professional. The main salesman was a consumate professional and a credit to the company, with no pressure in any way to make a decision. I would have absolutely no reservations about commending this dealership to any family or friends.
James RWe was very impressed with the high standard of cars to choose from all the staff were very friendly and very helpful in helping us choose our new car we would recommend anyone to use graham Hilton cars we have brought all our cars from there with never any problems
A ReedI came to Graham Hilton cars looking for an Audi A1 they didn't have any in stock but Graham found the exact car I wanted I am so happy with the service and my new car! I would highly recommend this dealer to anyone. Thank you for helping me and making this so easy!
Paul RobinsonPurchased a 2014 Landrover Discovery 4, sold to us by Dan. Fantastic service, very professional. High quality vehicle.
Mark BellPurchased vehicle recently and very very pleased with sales team and facilities.Im over the moon with my alfa romeo mito.
Richard MacDonaldBig thumbs up Graham and Dan.very happy with my purchase and the new carpet mats were a nice touch.Prospective purchasers I highly recommend visiting these guys before you commit to buying elsewhere.Nice guys and a pleasure to purchase from.
Miss CurtisWe purchased a Vauxhall Adam for my daughters first car in June 201, the service we received was excellent and the people (Dan) were helpful at every stage of the purchase. We chose Graham Hilton Cars as we felt that we were dealing with people we could trust. Good job guys.
Nadine Tempany McColmWe purchased our new car last week from Sales guy Dan who was fantastic. nothing was too much trouble, we got a very fair price when we traded our car in. He kept us in the loop every step of the way, we are over the moon with our new family car! 5 star service
HartleyWe\'ve just purchased our second mini bus for the local Scouts from Graham Hilton Cars. The first bus proved fantastic and the new one has exceeded our expectations. Graham and the team did everything they could to locate us a great bus, within budget and ticking all the boxes. Thanks guys.
CRAIG CHAPMANAfter going around some other garages where the customer service was nil, coming to Graham Hilton was a breath of fresh air. Wonderful service and they made the whole process so easy. Absolutely loving the car and would recommend this garage to anyone. Thanks Dave!
Very quick & a great serviceGreat service, very quick with responding to requests & also very helpful if you want a swift good quick service then I'll defiantly recommend them.
R LennieThanks team Hilton! Took my car in with it making some seriously sad noises and all fixed and singing beautifully within two hours. Great service Thx Guys!!
Aimee BarnesGraham Hilton Cars are fantastic!
Staff are extremely helpful and professional.
This is the second car I have bought from Graham Hilton Cars- BMW 1 series coupe and I absolutely love it!
I go back to the garage every year for a service and MOT.
I highly recommend.
James CoppingAmazing customer service, would recommend this company, cannot fault at all.
J CamiesHappy customer.
I have bought a few cars over the years from dealers.and must say Graham hilton Cars is by the best dealer I have dealt with everything was done quickly with no fuss.there website was good clear and precise I would recommend them to anyone want a new vehicle. I will definatly be using them again.im one very happy customer.
Very helpful indeed
Mrs HurstJust wanted to say thank you so much for sorting out the red Ford Fiesta for us on Monday.
Kathryn absolutely loves it and you more than met our expectations with the car and the the service we received. We will have no hesitation in recommending you to family and friends.
W NichollsGood buying experience
Bought a car from Graham Hilton Cars. Friendly, professional service - were able to pickup the car up very quickly after purchase following a full service. The car was very reasonably priced.
R BrookerThe experience I had was very good they didn't follow me around they let me look on my own. when I found the car I thought was right for me they let me look over it by myself. when I had made the choice I took it for a test run and bought it there and then. good service all round very friendly staff and very helpful. took the car straight away.
M CashGood people there. Bought e93 BMW convertible and is a lovely car Good to deal with and direct.
J RockallI have just purchased a car from Graham Hilton. They had such a great selection of cars. The salesman Daniel was fabulous.!!!! Very helpful but not pushy, something I hate when looking for a car. He offered a fair price on our car on part exchange and secured a finance offer in a matter of minutes. Nothing was too much trouble and I would highly recommend them .
S ForsdykeWhen I first went to Graham Hilton cars, there was no push for a sale, they allowed my partner and myself to browse what we wanted to look for. I explained that I didn't see what I wanted, told them exactly what I was looking for and was told they had more vehicles coming in on Friday and they'd call me. They did and now I am purchasing my actual dream car. The car is in excellent condition and it hasn't even been put for sale. The service has been amazing, friendly and very helpful. Would recommend to anyone for a first class buying experience.
Charlie DaffarnReally professional. Not in the slightest bit pushy. Friendly people and felt very comfortable buying from them. Definitely recommend.
Fran DroyFriendly, helpful staff from start to finish. Cars are exactly as advertised. We felt well looked after and by far the best experience so far when buying a car. Would highly recommend this garage and we will be back in the future to purchase again.
John BrownI have used Graham Hilton Cars many times always a brilliant service, very friendly and will go above and beyond to help you out.
Nigel MorrisseyFantastic buying experience , excellent communication, no hard sell just quality service from the moment we arrived. Vehicle well presented and all aspects fully explained honestly. Very refreshing to visit a genuine used dealership. Bought the vehicle we went to see and would definitely recommend this company to anyone.l
Carolan PVery pleasant experience
Perfect place to buy a car. This is the 3rd car I have brought from here over the years. Very helpful staff, not pushy and happy to help. Able to suit to your budget and made the process of buying a car an easy and pleasant one. Highly recommend.
DavidVery impressed, a very good experience from start to finish, I would highly recommend this Garage.
Great CommunicationThe overall service at Graham Hilton Cars was excellent, the communication was particularly good, they kept me informed throughout the process and made everything nice and clear. I'd absolutely recommend them.
ShelbyThis dealership were fantastic and helpful...as a woman who knows very little about cars especially with a woman who knew absolutely nothing.
GCHere are my thoughts on Graham Hilton Cars in Hitchin based on my experience of buying a car from there. My first point is that the 2 guys who dealt with me were both friendly didn't want push it on me and let me take my time to decide and they were just very good! It was refreshing to not be pushed in this day and age. Each question has a rating of 5 out of 5 and I also recommend going here